Job Description
Role : Service Desk Analyst
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Location: Franklin, TN
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Duration: Contract
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Summary
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In this role, you will serve as the primary point of contact for end-user technical support, troubleshooting hardware, software, and networking issues to ensure minimal downtime across the organization.
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Required Skills
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- Hardware & Software Troubleshooting: Proficiency in diagnosing, repairing, and upgrading desktop computers, laptops, printers, and mobile devices, along with expert installation and troubleshooting of Windows/macOS operating systems and standard productivity suites.
- Network Administration & Connectivity: Solid understanding of networking fundamentals—including TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration, and routing/switching—to troubleshoot and resolve LAN/WAN connectivity issues efficiently.
- Helpdesk & Ticketing Systems: Hands-on experience using IT service management (ITSM) tools or ticketing systems to log, prioritize, track, and resolve end-user technical support requests within established Service Level Agreements (SLAs).
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