Information Technology Support Specialist
Job Description
Company Description AlterNativa Centro de Tratamiento para las Adicciones is a treatment center dedicated to supporting individuals and families affected by substance use and related behavioral health challenges. The organization provides structured, professional care in a compassionate environment, emphasizing evidence-based practices and personalized treatment plans. Interdisciplinary teams work closely with clients to promote recovery, resilience, and long-term well-being. Staff members collaborate to create a safe, respectful atmosphere that supports both clinical excellence and continuous improvement. The center values integrity, reliability, and a strong commitment to service.
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Role Description The Information Technology Support Specialist is a FREELANCE job. Routine tasks include installing and configuring workstations, maintaining user accounts and permissions, updating software, and applying basic security best practices. The role also involves documenting support activities, coordinating with external vendors when needed, and proactively monitoring systems to minimize downtime in a healthcare treatment environment.
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Qualifications
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- Strong technical support and help desk support skills, with experience assisting end users in person and remotely.
- Proficiency in troubleshooting hardware and software issues on desktop computers and peripherals.
- Solid understanding of information technology fundamentals, including operating systems, basic networking, and user account management.
- Ability to prioritize and manage multiple support requests while maintaining clear, professional communication with non-technical users.
- Relevant certifications (e.g., CompTIA A+, Network+) or equivalent practical experience in IT support.
- High school diploma or equivalent required; additional technical coursework or an associate degree in IT or related field is preferred.
- Ability to work on-site in Miami, FL, support team-based environments, and adapt to evolving technology and organizational needs.
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