Transport / IP (TRIP) NOC Technician

Job Description

Job Description

Transport / IP (TRIP) NOC Technician

Location: O'Fallon, Illinois / Scott Air Force Base

Schedule: Full Time

Travel Required: No

Shift: Rotating

Option for Remote Work: No

Required:

• DoD Active Secret Security Clearance
• U.S. Citizenship
• DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

We are seeking a Transport / IP (TRIP) NOC Technician to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program at Scott Air Force Base, Illinois.

Primary Responsibilities

• Create and update tickets utilizing ITSM
• Monitor network events and element management failures in real-time on a 24x7x365-basis across multiple monitoring tools
• Perform Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; and coordinating correction of fault situations regardless of the fault in the infrastructure
• Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location of incidents
• Provide incident analysis (fault Isolation): Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment
• Support all customers to include providing global situational awareness support
• Provide fault correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets
• Provide network/service restoration: Restore networks and service to full operation; coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; identify failures that are attributable to a different causes and impacts; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); reroute routine circuits within 24 hours of notification; document reroute in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket
• Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Work directly with Shift lead and O&M leadership for guidance
• Provide incident escalation: fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, monitor incident tickets escalated to operational infrastructure
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M: evaluate and provide feedback for training, standard operating procedures, and tools; assist in monitoring training network controllers within O effectively communicate with the O&M team and the customer
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues
• Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date
• Ability to work in a 24/7 operation
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
• General understanding of network topologies, both transport and IP
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Additional Desired Qualifications

• Tech control facility or cyber transport experience
• Circuit actions and vendor experience
• IP architecture experience
• Telco NOC, inside or outside plant experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management
• Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program