IT Support Specialist - RDG

Riviera Dining Group Inc

Miami, FL, USA

Published: 6/14/2022

Technology

Job Description

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.

DREAM IT
MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026).

BUILD IT
RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

GROW IT
RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

Summary:

We are seeking an IT Specialist to provide technical support and assistance to our team. The ideal candidate will have a solid understanding of IT systems, hardware, and software and be able to troubleshoot issues efficiently. This role is perfect for someone looking to gain experience in a dynamic hospitality environment.

Key Responsibilities:

Technical Support: Deliver on-site and remote technical support to employees, resolving hardware and software issues.
Troubleshooting: Diagnose and resolve technical issues related to computers, printers, and networks.
Installation: Assist in the installation and configuration of computer systems, applications, and peripherals as well as Point of Sales systems.
Maintenance: Perform routine maintenance and updates on hardware and software systems.
Documentation: Maintain accurate records of support requests, resolutions, and system configurations.
User Training: Educate staff on best practices for using technology and software applications.
Collaboration: Collaborate closely with the IT team to support the rollout of new technologies and ensure smooth execution of system upgrades.

Qualifications:

Education: A high school diploma or equivalent is required. Additional coursework in Computer Science or IT is strongly preferred.
Experience: IT support experience preferred; hospitality industry background a plus.
Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and basic networking. Toast POS experience is required.
Communication: Strong interpersonal and communication skills, with a talent for translating complex technical concepts into clear, user-friendly language for non-technical users.
Problem-Solving: Excellent analytical and troubleshooting abilities.
Certifications: CompTIA A+, Network+, or similar certifications are advantageous.

Working Conditions:

Ability to lift up to 50 lbs and work across multiple environments (e.g., office, server room) required.
Availability to work flexible hours, when necessary.
Candidate must have access to dependable transportation.