<h3>Job Description</h3>
JOB TITLE: Desktop Support Technician
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LOCATION: Andover, MA – Onsite
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DURATION: 6+months 
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MOI: Video
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Required Skills:
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<ul>\n
<li>Hands-on Desktop/End User Support experience</li>
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<li>Mac and Windows troubleshooting</li>
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<li>JAMF</li>
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<li>Apple Business Manager</li>
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<li>Microsoft Intune / Entra ID</li>
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<li>Active Directory</li>
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<li>Microsoft 365</li>
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<li>PowerShell</li>
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<li>ITSM / Ticketing systems</li>
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<li>Strong communication and customer-service skills</li>
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<li>Ability to work independently in an onsite environment</li>
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Responsibilities:
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<ul>\n
<li>Provide onsite technical support to Mac and Windows users</li>
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<li>Troubleshoot hardware, software, networking, and user-access issues</li>
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<li>Manage and support Apple devices using JAMF and Apple Business Manager</li>
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<li>Support Microsoft Intune, Entra ID, Active Directory, and Microsoft 365</li>
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<li>Use PowerShell for troubleshooting and administrative tasks</li>
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<li>Manage and resolve incidents through ITSM ticketing systems</li>
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<li>Assist with device deployment, configuration, and user onboarding</li>
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<li>Provide timely and professional end-user support</li>
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<ul>
<li> </li>
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