IT Systems Support Specialist

Published: 6/14/2022

Technology

Job Description

We are seeking a skilled IT Systems Support Specialist to provide technical support for end users and maintain reliable IT systems across the organization. This role is responsible for troubleshooting hardware, software, and system issues, supporting day-to-day IT operations.

Responsibilities

Install, configure, maintain, and repair computer hardware, software, and peripheral equipment.
Provide desktop and systems support for primarily Windows-based environments.
Respond to and resolve IT service requests and incidents through the ticketing system.
Troubleshoot hardware, software, printer, network connectivity, and telephony issues.
Support Microsoft Entra ID and/or Active Directory administration, user provisioning, account management, groups, and applicable group policies.
Interface directly with end users to diagnose and independently resolve system and application issues.
Perform basic server administration tasks and assist with system maintenance activities.
Provide network support, including installation, configuration, and maintenance of network equipment.
Perform basic SharePoint user and site administration.
Manage application and system user access and security for company-approved software.
Coordinate with Server and Network Engineering teams on escalations and system issues.
Assist other IT staff members with projects and daily operations as needed.
Maintain clear service and problem documentation in support tickets, including issue identification, troubleshooting steps, and final resolution.
Create and update standard operating procedures and reference notes as needed.
Handle confidential information responsibly and maintain strict data confidentiality.
Work independently with minimal supervision in a fast-paced environment.
Provide after-hours, night, or weekend support as required.

Required Qualifications

AA degree in technology or an equivalent combination of education and experience
Minimum of four (4) years of related technical support experience and/or training in a technical field
Experience with Microsoft Entra ID administration and user provisioning, or equivalent Active Directory user provisioning and account management experience, including groups and group policy.
Hands-on experience with Microsoft Intune and Windows Autopilot
Basic experience supporting Azure-based virtual machines and remote desktop environments.
Ability to work both independently when needed and collaboratively as a team member.
Experience with Help Desk ticket and management systems
Customer-focused skills to include active listening skills, ability to interpret IT-related issues employees as well as communicate resolutions/troubleshooting tasks to employees
Ability and willingness to quickly learn new skills

\nCompany Description

For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.