Job Description
Job Description
IT Operations Specialist – Hybrid
Company: Epic Personnel Partners
Location: Pleasanton, CA
Job Type: Full-Time | Hybrid
Salary: $80,000 annually
Experience: 2–4 years of relevant IT experience
Position Overview
Epic Personnel Partners is seeking a motivated, experienced, and hands-on IT Operations Specialist to support our corporate office in Pleasanton, CA, as well as our business operations across multiple locations.
This is a hybrid opportunity for an IT professional who can independently troubleshoot technical issues, support employees remotely and onsite, maintain company technology systems, and assist with daily IT operations.
The ideal candidate is technically skilled, organized, proactive, and comfortable balancing hands-on technical support with broader IT responsibilities.
Key Responsibilities
Technical Support & Troubleshooting
- Provide onsite and remote IT support to corporate and branch employees.
- Diagnose and resolve computer, laptop, printer, hardware, software, and connectivity issues.
- Troubleshoot Microsoft 365, Outlook, Teams, and other business applications.
- Assist employees with password resets, account access, and system permissions.
- Respond to IT support requests and ensure timely resolution.
IT Systems & Administration
- Set up, configure, and maintain computers, laptops, and company equipment.
- Support employee onboarding and offboarding, including account setup and technology access.
- Assist with Microsoft 365 administration and user account management.
- Troubleshoot network, Wi-Fi, VPN, and remote connectivity issues.
- Perform software installations, security updates, and routine system maintenance.
- Maintain accurate IT inventory and technology documentation.
IT Operations & Projects
- Coordinate with external IT vendors and service providers.
- Support system upgrades, technology implementations, and IT improvement projects.
- Assist with cybersecurity practices, access management, and data protection.
- Identify recurring technical issues and recommend solutions.
- Document IT processes, support requests, and troubleshooting procedures.
- Help maintain reliable technology operations across company locations.
Required Qualifications
- 2–4 years of professional IT support, desktop support, helpdesk, or systems administration experience.
- Strong knowledge of Windows operating systems and Microsoft 365 applications.
- Experience troubleshooting computer hardware, software, and connectivity issues.
- Familiarity with networking, VPNs, and user account administration.
- Ability to resolve technical issues independently and remotely.
- Strong communication, customer service, and organizational skills.
- Ability to prioritize multiple technical support requests.
- Ability to commute to the Pleasanton corporate office as required.
Preferred Qualifications
- Experience with Microsoft Entra ID, Active Directory, or Microsoft Intune.
- Familiarity with cybersecurity fundamentals and IT security best practices.
- Experience supporting multiple office locations.
- Experience with remote desktop support tools and helpdesk ticketing systems.
- CompTIA A+, Network+, Microsoft certifications, or related technical education.
- Experience supporting staffing, recruiting, logistics, or corporate business operations.
Work Schedule & Location
Work Arrangement: Hybrid — combination of remote work and onsite support at our Pleasanton corporate office.
Candidates must be available to report onsite as scheduled and when business needs require hands-on technical assistance.
Specific onsite and remote workdays will be determined based on operational needs.
Compensation
Annual Salary: $80,000
Recruiting Locations
We welcome qualified candidates from Pleasanton, Dublin, Livermore, Tracy, Stockton, Modesto, and surrounding communities.
About Epic Personnel Partners
Epic Personnel Partners provides staffing and workforce solutions across multiple industries and locations. We are committed to delivering reliable service, supporting our employees, and continuously improving our operations.
Epic Personnel Partners is an Equal Opportunity Employer.