Job Description
Job Description
Professional Development Associate
Industry: Nonprofit / Professional Association / Social Services
Location (city, state): Washington, DC (Hybrid)
Assignment Type: Temporary contract from November 2, 2026, through December 31, 2026
Pay: $22–$24 per hour (depending on experience)
Work Schedule: Monday through Friday, 9am–5pm, approximately 37.5 hours per week. This is a hybrid position requiring onsite work Tuesday through Thursday. The schedule may be adjusted after the initial onboarding and training period based on team needs.
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with a nonprofit professional association seeking a Professional Development Associate to support its credentialing and continuing education programs. This organization provides professional resources, certifications and educational opportunities to individuals working in the social services field.
Job Description:
The Professional Development Associate will provide administrative and customer service support for credentialing, certification and continuing education programs. This role involves reviewing applications, validating supporting documentation, processing payments and maintaining accurate records. The ideal candidate has a background in social work or mental health, strong organizational skills and a customer-focused approach to helping members and training providers navigate application processes.
Key Responsibilities:
- Review new and renewal applications for professional credentials, specialty certifications and continuing education approvals, ensuring all required documentation is complete.
- Follow up with applicants and training providers to resolve missing information, clarify requirements and address application discrepancies.
- Process application fees and reconcile payments according to established procedures.
- Maintain accurate records and update applicant information within the organization's database or association management system.
- Respond to phone and email inquiries, providing guidance on application requirements, program procedures and online portal usage.
- Help users troubleshoot issues with application platforms and electronic submission processes.
- Collaborate with internal team members to improve workflows, resolve processing issues and maintain efficient operations.
- Assist with the rollout and ongoing support of online application and payment tools.
- Prepare forms, spreadsheets, reports and other administrative materials to support program tracking and data management.
- Provide logistical and administrative assistance for virtual and in-person professional development events, conferences and educational programs.
- Support special projects and additional departmental activities as needed.
Qualifications:
- 2–3 years of experience in credentialing, professional development, continuing education, learning management or a related administrative function.
- Background in social work, mental health or a related helping profession is strongly preferred.
- Previous experience with a nonprofit organization or professional association, particularly one serving members across multiple state chapters, is highly preferred.
- Familiarity with association management systems such as iMIS is preferred.
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint, as well as Outlook and SharePoint.
- Strong written and verbal communication skills with a professional, customer-focused approach.
- Excellent attention to detail and accuracy when reviewing applications, processing payments and maintaining confidential records.
- Ability to prioritize competing deadlines, manage multiple assignments and stay organized in a fast-paced environment.
- Strong problem-solving skills and the ability to troubleshoot routine administrative and technical issues.
- A bachelor's degree in business or a related field is preferred.
Additional Details:
- Anticipated start date: November 2, 2026.
- Assignment end date: December 31, 2026.
- Interview process: One virtual interview with the hiring manager.
- Interviews are anticipated during the week of October 26, 2026.
- Hybrid schedule with onsite work Tuesday through Thursday; arrangements may change following onboarding and training.
- Overtime may be available with prior supervisor approval.
- The role supports a small team and involves coordinating with multiple internal stakeholders.
Perks:
- Hybrid work arrangement.
- Opportunity to support professional development and credentialing programs in the social services field.
- Collaborative team environment.
- Varied responsibilities spanning customer service, credentialing, database administration and continuing education.
Equal Opportunity Employer
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.