Risk Analyst/ Software Technical Support
Job Description
Job Description:
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Title: Senior Software Technical Support - 2 Openings
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Duration: 6 Months
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Location: Merrifield, VA
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Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
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Job Description:
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Their primary responsibilities will include:
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• Monitoring technical and operational risks
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• Identifying application, infrastructure, integration, vendor, and organizational dependencies
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• Assessing the effect of dependencies on business-driven delivery timelines
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• Performing critical-path and schedule-feasibility analysis
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• Supporting risk-burndown planning and reporting
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• Coordinating subject-matter experts to investigate and resolve issues
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• Supporting/Investigating production incidents, performance problems, defects, and maintenance activities
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• Reviewing technical requirements, proposed changes, and cross-system impacts
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• Supporting release readiness, implementation coordination, and operational readiness
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• Providing evidence-based recommendations to management
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• Explaining why a proposed timeline is achievable, achievable with conditions, or not achievable
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• Resources require strong enterprise software and application-support experience, but hands-on software development is not a primary responsibility.
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• Supports and coordinates activities across the Software Development Life Cycle, including requirements, planning, technical review, change management, testing coordination, release readiness, implementation coordination, and post-implementation support.
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This includes:
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• Governance and coordination
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• Requirements and technical-review support
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• Coordination of supplier and client technical teams
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• Change and release-management support
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• Dependency and risk management
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• Readiness assessments
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• Test and implementation coordination
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• Documentation and status reporting
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• These resources will not directly perform coding, software design, configuration, testing, infrastructure, security, or deployment activities.
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List of tasks to be performed:
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• Responsible for managing the entire SLDC life cyle.
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• Maintaining Optimal System performace and proactively mitigating risks early.
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• Takes projects from assignment to implementation.
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• Supports management team’s efforts in change managemen, Dependancy risks and Critical Path Method to map risk burndown charts.
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• Recommends and takes action to improve processes.
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Required Certifications:
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• SAFe RTE (Release Train Engineer) or SAFe Architect or PMI ACP (Agile Certified Practitioner)
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• The Software Engineer will heavily be using these skills: Dependancy risks and Critical Path Method to map risk burndown charts, Team velocity and capasity planning, communication, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
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Equivalent certifications will be ok if it shows ample knowledge in:
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• Performing critical-path and schedule-feasibility analysis
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• Supporting risk-burndown planning and reporting
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• Identifying application, infrastructure, integration, vendor, and organizational dependencies
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• Assessing the effect of dependencies on business-driven delivery timelines
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Required Experience:
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• Minimum of 7 years’ (prefer 8-10) experience, in enterprise software development Requried,
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Educational Requirements:
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• A degree from an accredited College/University in the applicable field of services is required.
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• The 2 technical resources will support a large, highly critical enterprise software environment