Tier 1 Desktop Support Technician

Job Description

Job Description

We are seeking a Tier 1 Desktop Support Technician to provide onsite IT support while a team member is on temporary leave. This is a short-term opportunity with a quick turnaround, ideal for an early-career IT professional looking to gain hands-on enterprise support experience. This is a temporary position expected to last 4-6 weeks.

Key Responsibilities

• Provide Tier 1 desktop support to internal employees, resolving technical issues through a ticketing system.
• Troubleshoot hardware and software issues related to laptops, desktops, peripherals, and basic applications.
• Perform laptop reimaging, hardware setup, and equipment troubleshooting.
• Escalate complex issues to Tier 2 and Tier 3 support teams as needed and collaborate closely with other Tier 1 technicians.
• Document incidents, resolutions, and procedures accurately within the ticketing system.
• Deliver professional, customer-focused IT support in an onsite environment.

Qualifications

• 1–3 years of desktop or help desk support experience (Tier 1 level).
• Hands-on experience using IT ticketing systems.
• Strong troubleshooting skills across Windows environments, hardware, and basic networking issues.
• Ability to work onsite 5 days per week in Louisville, KY.
• Strong communication skills and a collaborative, team-oriented approach