IT Support Technician

Job Description

Job Description

PRIMARY OBJECTIVE(S) OF POSITION

Perform work that supports the overall IT department. Support the technology demands of TC employees and partners including but not limited to end user support, general troubleshooting, deploying equipment, software installation, and supporting technology related equipment. Basic maintenance of additional equipment including switches, servers and other appliances. Perform testing and functionality review of internal software. In addition, the IT Support Technician will participate in IT related projects and initiatives.

Pay Rate: $21.90-$31.52/HR

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Model the right behavior in terms of initiative, compliance, moral character (honor, integrity, and courage) and work ethic to create teamwork and mutual respect amongst employees.
2. Build team spirit, pride, and camaraderie within the team.
3. Promote safety, environmental responsibility, and continuous quality improvement in accordance with company policies.

1. Complies with all the policies and procedures set forth in the Company Handbook.
2. Use industry standard practices, and security protocols.
3. Support cloud computing resources and services.
4. Troubleshooting software and information systems.
5. Respond and resolve IT requests for assistance that may include software or hardware.
6. Participate and contribute to IT team meetings and work sessions.
7. Maintain prompt response times to end user support requests and communicate throughout the process.
8. Install, upgrade and patch software and operating systems.
9. Maintain proper housekeeping of all IT areas, ensuring the spaces are organized, clean and free of clutter.
10. Perform testing of company software to ensure its functionality is acceptable for use by TC employees.
11. Report software bugs and functionality issues to the software development team.
12. Support and maintain technology throughout the organization including:
    1. PC based laptops, desktop, servers, and tablets.
    2. Basic network such as switches, routers, and wireless networking.
    3. Telecommunication equipment such as VoIP phones and 2-way radios.
    4. User support includes troubleshooting, diagnosing, and resolving software or hardware issues.
    5. 3rd party software
    6. Working with technology vendors and outside support to configure software or hardware.
    7. Working with outside vendors to support software and hardware.
13. Participate in team collaboration related to technology projects.
14. Must possess strong problem-solving skills and the ability to context switch frequently.
15. Availability to work outside normal business hours when necessary.

1. Work in the manufacturing environment when necessary.

1. Performs other duties and responsibilities as apparent and/or assigned.

***Bi-Lingual (Spanish) is a plus but not required***

This is an on-site position.