Job Description
Job DescriptionBelow mentioned is the job description for your reference:
Job Title: Service Administrator - III
Location: Albany, NY 12205
Duration: 12+ Months with Possible Extension
Shift Time: Monday-Friday position working 8:30am-5:00pm.
Job Summary:
As the first point of contact, you’ll help customers over the phone and in person, provide great service, and support daily operations at the branch.
Key Responsibilities:
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Answer and respond to customer calls and walk-ins
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Handle inquiries, resolve basic issues, and provide updates
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Create service work orders and process payments
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Perform billing, data entry, and general office tasks
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Maintain strong customer relationships and clear communication
What We’re Looking For:
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1+ year of customer service experience
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Strong communication and soft skills (patience, professionalism)
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Comfortable using phones and basic computer systems
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Organized, detail-oriented, and able to multitask in a fast-paced setting
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Some technical background is a plus
Top Skills:
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Communication
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Customer Service
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Sense of Urgency
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Multi-Tasking
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Customer Relations
Education:
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High school diploma or equivalent required