Desktop Support Technician
Job Description
Desktop Technician\n
Communication Concepts, Inc. (CCI Team) – Kansas City Area
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Full-time | Hybrid
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We’re looking for a Desktop Technician who likes fixing things, helping people, and actually figuring out why something isn’t working.
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CCI is a managed IT service provider serving businesses throughout the Kansas City area. We work hard to provide the kind of IT support we would want ourselves: responsive, personal, thorough, and without making people feel dumb for asking for help.
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This is a hands-on technical position. Some days you'll work remotely with a client having a Microsoft 365 problem. Other days you might be setting up a new computer, troubleshooting Wi-Fi, working on a printer that claims nothing is wrong with it, or heading onsite because sometimes you just need to put your hands on the problem.
What You'll Do\n
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- Troubleshoot Windows desktops, laptops, applications, printers, peripherals, and the usual collection of strange problems computers create.
- Support Microsoft 365, Outlook, Teams, OneDrive, and user accounts.
- Set up and deploy new computers and migrate users to replacement systems.
- Help troubleshoot basic networking, Wi-Fi, VPN, and connectivity issues.
- Work with our remote monitoring and management tools to support client systems.
- Assist users remotely, over the phone, and occasionally onsite.
- Document what you did so the next technician doesn't have to rediscover it.
- Escalate problems when necessary—but do some digging first.
- Keep clients informed instead of disappearing into the technical abyss.
- Continue learning. Our tools and technology change constantly.
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What We're Looking For\n
You don't need to know everything. Nobody does.
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But you should have a solid technical foundation and be comfortable troubleshooting instead of immediately reaching for Google, ChatGPT, or the person sitting next to you.
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You should be comfortable with things like:
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- Windows 10/11
- Microsoft 365
- PC hardware and peripherals
- Printers
- Basic TCP/IP networking
- Wi-Fi
- User accounts and permissions
- Software installation and troubleshooting
- Basic cybersecurity concepts
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Experience working for an MSP or help desk is helpful, but not required if you've developed strong technical skills somewhere else.
The Part That Matters Just as Much\n
We're a service company.
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Technical ability gets you into the conversation. How you treat people determines whether you'll be successful here.
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We're looking for someone who:
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- Enjoys helping people.
- Communicates clearly without drowning clients in technical jargon.
- Takes ownership of problems.
- Double-checks their work.
- Doesn't consider "the ticket is closed" the same thing as "the problem is solved."
- Can work independently without needing someone to constantly tell them what to do next.
- Is curious enough to ask, "Why did that happen?"
- Can admit when they don't know something—and then go figure it out.
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Our clients know our technicians by name. We want someone who will earn that relationship.
What This Job Is Not\n
This isn't a job where you'll spend all day sitting behind a screen working from a queue.
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There will be remote support. There will also be projects, equipment deployments, client conversations, onsite work, and plenty of opportunities to learn technologies you haven't worked with before.
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If you like technology, like people, and enjoy the satisfaction of taking something that's broken and making it work again, we'd like to talk.
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You'll Probably Love This Job If...\n
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- You like figuring things out instead of immediately handing the problem to someone else.
- You enjoy helping people and don't mind explaining technical things in normal language.
- You don't like ceilings when it comes to troubleshooting.
- You notice when something isn't quite right—and you want to fix it.
- You'd rather solve the root cause than apply the same workaround every week.
- You like learning new tools, systems, and technologies.
- You can work independently, but you also know when it's time to ask for help.
- You take pride in leaving things cleaner, better documented, and more reliable than you found them.
- You understand that great IT support is as much about the person you're helping as it is about the computer.
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