Job Description
Job Description
Telecommunications Supervisor
Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite
Position Overview
We are hiring a Telecommunications Supervisor for a long-term contract opportunity supporting a large-scale airport technology environment. This role is responsible for overseeing the airport’s telecommunications operations, including cabling infrastructure, voice systems, and telecom support services. The ideal candidate will provide day-to-day leadership for Cable Technicians and telecommunications staff, ensuring reliable delivery of voice and low-voltage infrastructure services while maintaining operational efficiency and service quality.
Responsibilities
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Supervise and coordinate the daily activities of Cable Technicians and telecommunications support staff.
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Assign tasks, prioritize workloads, and schedule work based on operational requirements and service requests.
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Serve as the primary point of contact for telecommunications issues, escalations, and coordination efforts.
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Oversee telecommunications ticket queues to ensure timely response, resolution, and escalation.
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Review work orders, service tickets, and reports for quality, accuracy, and completion.
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Coordinate cabling, telephony, and telecom support activities for projects, moves, adds, and changes (MAC).
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Ensure compliance with established standards, procedures, and safety requirements.
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Maintain documentation related to telecom infrastructure, workflows, operational procedures, and asset inventories.
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Coordinate with vendors, contractors, and internal stakeholders on telecommunications projects and support activities.
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Prepare operational reports, performance metrics, and status updates related to telecom services and workload management.
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Perform other related duties as assigned.
Requirements
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5–7 years of experience in telecommunications, cabling, or IT infrastructure support environments.
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Experience supervising technical staff and managing day-to-day operational activities.
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Strong knowledge of low-voltage cabling, including fiber and copper infrastructure, structured cabling standards, and telecom room operations.
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Familiarity with PBX systems, VoIP technologies, and voice infrastructure concepts.
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Experience managing service tickets, work queues, and operational reporting.
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Strong communication, leadership, and coordination skills.
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Ability to serve as an escalation point and provide operational guidance for telecommunications issues.
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Supervisory, BICSI, Avaya, or related telecommunications certifications are preferred.