IT Site Support Administrator

Job Description

We need someone who can work onsite in Memphis, TN office.

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This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms.

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Additional Notes

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• Ideally working in a warehouse environment

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• Experience with deploying software\imaging using SCCM

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• Experience troubleshooting warehouse device equipment such as RF barcode scanners, label printers, desktop/laptop computers and other peripherals/devices

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• 2+ years of experience troubleshooting DNS, DHCP, VPN and Cisco networking device issues

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Responsibilities

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• Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.

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• Responsible for troubleshooting and remediation of a wide variety of complex technical issues ranging from RF scanners, SAP lockouts, network connectivity, and warehouse equipment issues.

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• Prioritize tickets to ensure our local and remote end users receive updates and resolutions in a timely manner.

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• Collaborate and provide technical support across cross functional IT teams to solve high impact incidents with a sense of urgency by providing on-site eyes and hands support.

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• Resolve complex technical problems using standard operating procedures.

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• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.

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• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.

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Qualifications

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• Five or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above.

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• CompTIA A+ Certification, MCSE, or other IT Certifications.

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• Working knowledge of and experience with Windows10, Office365, Teams and SCCM.

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• Experience with Inventory / Asset Tracking software.

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• Ability to follow written IT policies and procedures.

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• Strong communication and interpersonal skills.

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• Strong organizational skills and a strong attention to detail.

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• Ability to work independently with minimal supervision.

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• Ability to unboxing and disposal of OEM packaging.

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• Routine transporting of items up to 30 lbs.

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