Job Description
Job Description
LOCATIONS: Onsite
Pay: $19 per hour
Start: October 2026
Temp to Hire
3 Week Paid Training
Hours: Monday – Friday 8am – 5pm
Title: Equipment Technical Support Specialist
The ideal candidate is a technically savvy, service minded professional who enjoys helping customers solve equipment-related challenges. They can confidently interpret mechanical diagrams, walk customers through troubleshooting steps with patience and empathy, identify likely causes of system failures, and deliver practical solutions while maintaining a positive customer experience.
Responsibilities:
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- Guide business and consumer clients through mechanical equipment set up over the phone
- Identify key challenges during set up and provide a resolution
- Obtain and evaluate all relevant information needed to resolve issues
- Follow up on unresolved matters and drive them to full resolution
- Document all customer interactions with detailed notes, including actions taken
- Read and understand equipment drawings and look up parts as needed
- Assist with inbound calls from purchasers related to product set up
Qualifications
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- 1–3 years of customer service experience; call center experience is a plus
- Ability to think critically, problem‐solving and troubleshoot
- Strong organizational skills and attention to detail in a fast‐paced environment
- Proficiency with Microsoft Office applications
- Excellent problem‐solving and troubleshooting abilities
- Business acumen and the ability to think quickly on your feet
- Attention to detail and Technical Acumen
- Work in our Columbus OH Office
Aligned experience may e-mail updated resume to Kehinde.Sosina@remx .com
\nCompany Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.