Job Description
Job DescriptionBenefits:
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Bonus based on performance
- Competitive salary
- Training & development
Summary:
We are seeking a skilled Level 3 Managed IT (Information Technology) Services (MSP) Technician to provide advanced IT support for small to medium-sized businesses. The ideal candidate will have strong technical expertise, problem-solving skills, and a commitment to exceptional customer service in a fast-paced IT environment.
Key Responsibilities:
- Provide advanced technical support for servers, networks, and software, resolving complex issues escalated from Level 1/2 technicians.
- Design, implement, and manage secure, high-performance network solutions.
- Perform system administration tasks, including maintenance, upgrades, backups, and compliance with industry standards.
- Build strong client relationships through professional, timely support and tailored technology recommendations.
- Lead IT projects, such as system migrations and network installations, coordinating with teams and vendors.
- Maintain detailed documentation of client environments and mentor junior technicians.
- Ensure compliance with data privacy and cybersecurity regulations, conducting regular audits.
- Provide on-call emergency support, including after-hours and weekends, to minimize downtime.
Qualifications:
- 5+ years in IT support, with 2+ years in a Level 3 role; MSP experience preferred.
- Bachelors degree in IT, Computer Science, or related field (preferred); certifications like CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA a plus.
- Expertise in Windows/Linux servers, virtualization (VMware, Hyper-V), and cloud platforms (Azure, AWS).
- Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity practices.
- Experience with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).
- Excellent problem-solving, project management, and communication skills.
- Ability to work in a dynamic environment and collaborate effectively.
Work Environment:
- Hybrid role with onsite and remote work; occasional travel and valid drivers license required.
- Flexible hours, including evenings/weekends for client emergencies.
- Collaborative, fast-paced team culture focused on high-quality SMB support.
Benefits:
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous PTO and holidays.
- Professional development and certification reimbursement.
- Flexible work options and supportive environment.
About Us:
TeamLogic IT offers a dynamic, supportive workplace where your expertise drives impactful solutions for SMB clients. Join our team to tackle diverse projects, grow professionally, and collaborate with a nationwide network of technicians in a fast-evolving industry.