Job Description
Job Description
Job Opportunity: IT Service Desk Agent
Location: Columbus OH
Pay Rate:$20-21/hour w2
Job Description:
The Service Desk Chat Agent provides first-level IT support through a live chat platform in a 24x7x365 environment. Responsible for resolving technical issues efficiently, the agent uses a knowledge base, ticketing systems, and expertise to deliver high-quality customer service. Duties include handling multiple chats, documenting actions taken, and collaborating with teams while maintaining professionalism and empathy. Ideal candidates possess strong communication, problem-solving skills, and 2-5 years of experience in chat or technical support roles. A high school diploma or GED is required.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Company DescriptionRussell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Company Description
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.