Sr. Network Technical Contractor

Job Description

Job Description

DUTIES TO BE PERFORMED

Provide hands-on maintenance and operational support for data, IP video, and IP phone distribution equipment.

Interact daily with customers throughout the environment providing exceptional professional service.

Work in close collaboration with Operations Response Team members as well as other technical teams Tier 2 Enterprise Command Center, Local Support Providers to address end-user and network escalations, and client activities. (e.g. move-in).

Respond to emergency outages.

Maintaining own schedule for onsite customer appointments within service SLA for new service delivery.

Tracking and updating escalation tickets.

Updating and closing work orders in a timely manner to ensure that customer billing is not delayed.

Adhering to policies and end-user agreements.

Attending training events as required.

REQUIRED SKILLS AND QUALIFICATIONS

A Criminal Background Check is required due to access to certain campus areas.

Experience with commercial-grade networking equipment.

Experience with fiber and copper-based networks, testing and media certification.

Complete understanding of switch, and routing concepts. Reading floor plans and maps, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Experience using IT ticketing software and providing direct hands-on support.

Ability to work autonomously or as part of a team.

Certifications such as Net+, CCENT, CCNA, CWTS, JCNIA, JCNIS, ITIL Foundations

Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

Excellent verbal and written communications skills.

Ability to explain and present technical issues and status to non-technical customers.

Ability to clearly communicate and document technical issues/resolution to other technical teams.

Responsible for owning assigned issues to its conclusion including problem resolution or escalation in a timely manner, status reporting and customer updates.

Ability to work occasional nights and weekends if required due to campus activities or events.

PHYSICAL EFFORT

Ability to work on your feet

Lift/carry at least 50 lbs.

Typically standing or walking

Reaching with arms & hands

Using tools requiring high dexterity

Bending, crouching or stooping

Occasional climbing, stepping over or balance around obstacles

PREFERRED SKILLS / EXPERIENCE

Hands-on experience with Juniper EX and/or Cisco Catalyst switches preferred

Company DescriptionWe are a direct vendor with this client.

Company Description

We are a direct vendor with this client.