Service Desk Engineer -Windows, AD, Network, ITSM
Job Description
Job Title: Service Desk
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Location: Phoenix , AZ (Onsite)
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Employment Type: Contrat
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About Smart IT Frame:
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At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
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Job Description:
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L1 Technical Support
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Handling all the Inbound calls chat and emails in service desk
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Handling Basic L1 level queries from end users
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Diagnose and quickly resolve a wide range of Windows applications issues
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Basic troubleshooting knowledge for internetLAN WAN Connectivity issues and VPN issues
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When the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing System
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Install upgrade support and troubleshoot for printers related computer hardware
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Performs general preventative maintenance tasks on computers laptops printers
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Customize configure desktop hardware to meet specifications and business standards
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Email account administration ie account creation and management and distribution lists on Office 365
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User account administration ie account creation and management and password resets on Active Directory
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Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
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Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
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Configuring iPadiPhonesAndroid for the users to enable them check emails and be connected on the go
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Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications
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Strong knowledge on MFA configuration
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Customer Focus
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Providing timely and accurate resolution of technical issues experienced by the Users
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Excellent communication skills
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Identify and escalate severe issues which could cause production impact
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Technical Skillset Need to Know
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Networking Experience in LANWAN Environment
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Good knowledge of Active Directory
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Citrix
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O365
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Microsoft Windows
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Mobile Operating Systems AndroidiOS
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Antivirus
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SharePoint
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Knowledge of LaptopDesktopTablet issues
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VPN Troubleshooting Cisco VPN
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MFA
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Technical Skillset Good to Know
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Knowledge of Infrastructure Exchange Server Technologies
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Virtualization VMware Cloud Azure
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Hands on experience working in Service Now ticketing tool
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Skills
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Mandatory Skills : Servicedesk
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Good to Have Skills : Jira Service Desk
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📩 Apply today or share profiles at hussain.m@smartitframe.com