Job Description
Job Description
Tasks and Duties
- Provide technical expertise related to information technology systems including but not limited to hardware and software installation, configuration, maintenance and troubleshooting in a complex dual network environment across 13 agency locations.
- Resolve high level technical operational difficulties resulting in user related problems, by gathering information from the users to formulate recommendations/resolve difficulties or to improve the workflow/delivery of services.
- Provide diagnosis and remedies to complex problems involving systems, operations, and data telecommunications equipment and/or software.
- Set up new users who join the Agency as well as disabling users who are no longer part of the Agency. Cleansing the computers/devices according to IRS 1075.
- Coordinate efforts between New York State ITS, HRA ITS, and NYC OTI agencies.
- Maintains data security and internal control environment adequate to protect agency assets and records. This includes adhering to IRS 1075 Directive, Mayoral Directive 81-2 and State and Local agency guidelines with respect to Electronic Data Processing Security, by maintaining/ensuring maintenance of agency specific computer security measures, to ensure that manual and electronic information processing data/systems/equipment are protected/safeguarded.
Required Skills / Experience
- A minimum of 2 years of experience with the following skill sets:
- Knowledge and experience with laptops, desktops, cell phones, printers, scanners, multifunctional devices
- A+, Network+, Security+, MCSE, MCP
- Knowledge of MS Windows OS and all other Microsoft applications as well as Active Directory / Microsoft Exchange.
- Good written and verbal communication skills.
Salary range $62,000 to $75,000