Job Description
Job Description
We are seeking an experienced, customer-focused IT Support Technician to provide technical assistance and support across an organization. This position is responsible for troubleshooting and resolving hardware, software, network, and system-related issues while ensuring employees have the technology and resources needed to work efficiently.
The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and experience supporting users at all levels of an organization, including executive leadership.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support, diagnosing and resolving hardware, software, network, and system-related issues.
- Install, configure, maintain, upgrade, and troubleshoot desktops, laptops, printers, mobile devices, wireless equipment, and related peripherals.
- Respond to Help Desk calls, document service requests, and track technical issues through resolution.
- Troubleshoot connectivity issues involving network cabling, wireless devices, and other IT equipment.
- Maintain accurate inventory records of computer hardware, software, peripherals, and assigned equipment.
- Provide audio/visual (AV) technical support for conference rooms, executive meetings, Board meetings, and presentations.
- Collaborate with senior IT staff to troubleshoot and resolve more complex technical issues.
- Assist with implementing new technologies, system upgrades, and improvements to existing IT infrastructure.
- Work directly with employees to identify technology needs and recommend practical solutions.
- Provide professional, responsive technical support to employees, management, and executive-level staff.
- Ensure systems and equipment remain operational while minimizing downtime and disruptions.
Qualifications & Skills
- Minimum of 3 years of professional IT support experience, preferably in an enterprise or corporate environment.
- Experience troubleshooting Windows-based computers, software applications, printers, and peripheral devices.
- Working knowledge of networking fundamentals, wireless connectivity, and mobile device support.
- Experience providing Help Desk support and documenting technical issues through a ticketing system.
- Ability to diagnose and resolve technical problems independently and escalate complex issues when necessary.
- Strong organizational skills with the ability to prioritize multiple service requests.
- Excellent communication, interpersonal, and customer service skills.
- Comfortable providing technical assistance to senior management and executive leadership.
- Ability to explain technical issues clearly to nontechnical users.
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred.
Ideal Candidate
The successful candidate will be a dependable, resourceful, and solutions-oriented IT professional who enjoys troubleshooting technical issues and helping others. They should be comfortable working independently while collaborating with a larger IT team, possess strong attention to detail, and demonstrate professionalism when supporting employees and executive leadership.