HR Administrator & Quality Assurance Supervisor
Job Description
HR Administrator & Quality Assurance Supervisor – Luxury Resort
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Location: Sint Eustatius
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Compensation: $3,500–$5,500 USD per month DOE
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Benefits: Relocation assistance, annual economy return flight home, option to rent on-site accommodation, and additional company benefits
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We are recruiting on behalf of a luxury island resort in Sint Eustatius seeking an organized and detail-oriented HR Administrator & Quality Assurance Supervisor to support both people operations and property standards. This is a unique opportunity for a hospitality professional who enjoys a diverse role combining HR administration, quality assurance, compliance, and operational excellence within a luxury resort environment.
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The successful candidate will play a key role in maintaining employee records, supporting HR processes, and ensuring the resort consistently meets the highest standards through inspections, audits, sustainability initiatives, and continuous improvement programs.
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Key Responsibilities
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- Manage HR administration including employee records, contracts, onboarding, offboarding, and compliance documentation
- Support recruitment processes, employee communications, attendance tracking, and HR reporting
- Assist with work permit and immigration administration where required
- Conduct regular quality inspections across guest rooms, villas, public areas, and back-of-house spaces
- Monitor housekeeping standards and coordinate corrective actions with department leaders
- Identify maintenance concerns and ensure timely follow-up with the appropriate teams
- Support internal audits, SOP compliance, and operational improvement initiatives
- Coordinate sustainability certifications, environmental standards, and compliance documentation
- Monitor guest feedback and assist departments with implementing service improvements
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Ideal Candidate Profile
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- 3+ years of experience in HR administration, hotel operations, quality assurance, or a similar hospitality role
- Previous experience within a luxury hotel or resort environment is preferred
- Strong organizational skills with excellent attention to detail
- Experience with employee administration, compliance, and operational standards
- Knowledge of sustainability programs or certifications is an advantage
- Strong communication skills with the ability to work across multiple departments
- Proficient in Microsoft Office; experience with HR systems or hotel PMS is beneficial
- Self-motivated, adaptable, and comfortable working independently in an island resort environment
- Passionate about delivering exceptional standards and continuous improvement
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