Job Description
Job DescriptionProject Coordinator:
About the role
American Electric Co is hiring a full-time Project Coordinator to keep our jobs moving from signed contract to final inspection. We are a licensed electrical contractor in Southern California specializing in panel upgrades, EV charger installs, standby generators, home re-wiring and trench work for electrical conduit.
You will be the link between our field crews, our customers, utility companies and our business partners. You will handle utility and DigAlert requests, build the job schedule, and keep everyone updated so our electricians can focus on the work. You'll work closely with our office team and Operations Manager to keep projects organized and moving forward.
Location: [Santa Clarita ], CA (office-based) · Type: Full-time · Reports to: Owner & Managers
What you'll do:
Utility and permit coordination
- Submit and track meter spot requests with Southern California Edison and other utilities
- Submit DigAlert (811) tickets before any trenching or excavation, and track ticket numbers, start dates and expirations
- Follow up with utilities and city inspectors until requests are approved and scheduled
Scheduling
- Build and maintain the daily and weekly job schedule for field crews
- Book inspections, utility appointments and customer install dates
- Reschedule quickly when weather, materials or approvals change the plan
Partner communication
- Handle email with partners, including home warranty and insurance companies, property managers and utilities
- Send regular job status updates to partners and keep their portals and records current
- Track open requests and make sure nothing falls through the cracks
Customer service
- Be the first point of contact for customers by phone, email and text
- Explain next steps, timelines and what to expect on install day
- Resolve questions and concerns professionally, and escalate to the owner when needed
Office support
- Keep job files, photos and paperwork organized
- Help track new leads and enter them in our tracking sheet
What we're looking for
Required
- 1+ years in project coordination, scheduling, dispatch or office administration
- Strong written English for professional emails and updates
- Comfortable with email, Google Workspace or Microsoft Office, and online portals
- Reliable, organized and able to manage many jobs at once
Preferred
- Experience in electrical, construction, solar or another trade
- Familiarity with SCE service requests, DigAlert tickets or city permits
- Experience working with home warranty, insurance or property management companies
- Bilingual is a plus (e.g., English/Spanish)
Skills that make you great here
- Customer-first attitude: friendly, patient and calm on the phone, even with a frustrated customer
- Follow-through: you chase down approvals and callbacks without being reminded
- Clear communicator: your updates are short, accurate and on time
- Problem solver: when a schedule breaks, you find the fix
- Detail-oriented: addresses, ticket numbers and dates are always right