Job Description
Job Description Title: Network Technician
Location: Denver, CO(Hybrid)
Duration: 9 Months
Interview type: web cam & in-person
NOTE:
- Candidate Must Be Local
Job Description:
QUALIFICATIONS:
- Degree in computer science, information systems, or related field.
- Certified network professional accreditation, Strong diagnostic and problem-solving skills.
Duties and Responsibilities:
- Installing network hardware components and cables. Configuring network software.
- Identifying and eliminating bottlenecks to ensure long-term network efficiency.
- Troubleshooting and resolving issues with the network.
- Ensuring the network operates securely.
- Review and validate incoming ServiceNow tickets, obtaining missing or required information as necessary.
- Assign tickets to appropriate technical staff.
- Maintain and verify accurate system records.
- Manage Cisco WebEx configurations via Kurmi, including password resets, voicemail resets, and name changes.
- Perform onsite telecommunications installations within a 50-mile radius of 1575 Sherman.
- Install and configure voice jumpers.
- Troubleshoot analog line issues and copper cabling infrastructure.
- Assist technical staff with day-to-day telephony tasks, such as phone relocation and installation.
- Inventory phones and network switches, documenting details in a spreadsheet for decommissioning or surplus processes.
Project LOE & Budget Analysis
- Implementation of this solution includes service hours related to information gathering, documentation, research, and consultation. Costs are estimated in hours and logged in ServiceHub.
Operating and Maintenance (O&M) Support Models
- Standard support. Client provides both application and infrastructure support.
- Infrastructure Only support. Client provides infrastructure support.
Skills:
- Hardware installation, maintenance, and repair
- Inventory and Asset Management
- Team work