Onsite IT Support Technician

Job Description

Job Description

Job Summary

We are seeking an experienced Onsite IT Support Technician to provide hands-on technical support to employees at a manufacturing facility. The role will troubleshoot PC hardware and software, network connectivity, printers, mobile devices, phones, peripherals, and other IT equipment.

The ideal candidate should be customer-focused, proactive, technically strong, and comfortable working independently while coordinating with remote IT support teams and third-party vendors.

Key Responsibilities

• Provide desk-side and onsite IT support for end users and resolve hardware, software, and connectivity issues.
• Troubleshoot PCs, laptops, printers, mobile devices, Cisco phones, peripherals, and other IT equipment.
• Install, configure, deploy, and upgrade computer hardware and software.
• Support user accounts, shared accounts, MFA, Wi-Fi, email, and mobile device setup.
• Troubleshoot and assist with LAN connections, network cabling, and connectivity issues.
• Support IT requirements for factory PCs, production equipment, and newly integrated devices.
• Coordinate with internal IT teams and vendors to resolve complex technical issues.
• Document incidents, troubleshooting steps, resolutions, and potential recurring problems.
• Provide basic technical training and guidance to end users.
• Manage onsite IT inventory, equipment, accessories, and CMDB updates.
• Coordinate shipment and movement of IT equipment between locations.
• Support meeting rooms, collaboration areas, and shared technology spaces.
• Host and coordinate third-party technicians when required.
• Perform regular checks of computer rooms, including temperature, air conditioning, cabling, and equipment functionality.
• Identify and report risks that could impact IT service quality.
• Follow established IT governance, escalation procedures, SOPs, runbooks, and knowledge articles.

Required Qualifications

• Associate Degree or technical school qualification with relevant experience.
• Formal IT qualification or apprenticeship in Information Technology.
• 3–4+ years of professional IT support experience.
• Strong hands-on experience with desktop/desk-side support.
• Experience troubleshooting PC hardware, software, LAN/network connectivity, printers, phones, and peripherals.
• Strong English communication skills.
• Ability to work independently with general supervision.
• Proactive, self-motivated, and solution-oriented approach.
• Strong customer service and communication skills.
• Ability to work effectively with multiple IT teams, vendors, and end users.

Work Environment

• 100% onsite at the facility.
• Frequent interaction with employees and IT teams.
• Requires physical intervention with IT equipment, cabling, peripherals, and devices.
• Must be comfortable working in a fast-paced environment and handling multiple support requests.

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