Job Description
Job DescriptionDescription:
At High 5, our mission is simple but powerful:
To come together as more than individuals to create a positive impact on our team, our clients, and our community, one High Five at a time. If you’re looking to make a meaningful difference both in your own career and in the lives of others, this is the place for you.
Why Join Us?
- Competitive Compensation: $24-$30/hour.
- Weekly Pay: Get paid every Monday!
- Benefits: Medical, dental, vision, and life insurance coverage for you and your family.
- Company-Matched 401(k): Invest in your future with employer contributions.
- Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off.
- Career Growth & Training: Access ongoing professional development.
Pre-Installation Coordination
• Serve as the primary contact for VP calls, financing questions, and customer communication.
• Confirm payment type, process down payments, and ensure financing is fully approved before scheduling.
• Order equipment/materials, verify availability, and coordinate with the warehouse team.
• Ensure all sales and installation checklists are complete and accurate.
• Pull permits, schedule inspections, and confirm permit fees are included in estimates.
• Schedule installation dates once all prerequisites are met.
Post-Installation Administration
• Submit Xcel rebate paperwork and AHRI certificate.
• Register HVAC equipment and enter related invoices.
• Complete job costing templates within 48 business hours and route for management approval.
• Track permits through completion; schedule corrections and re-inspections when required.
• Serve as first point of contact for customer concerns and support customer service as needed.
Job Close-Out
• Finalize jobs by verifying accurate job summaries, signatures, payments, and financing steps.
• Ensure materials and purchase orders are properly added and received.
• Communicate with technicians regarding missing details or follow-up needs.
• Apply appropriate job tags and send final customer review communications.
• For jobs on hold, follow technician notes to schedule return appointments and ensure invoices and work orders are accurate before finalizing.
Requirements:
• Experience working both independently and in a team-oriented, collaborative environment.
• At least 3 years of customer service or related experience.
• 2 years of scheduling, planning, and/or coordination experience.
• Strong written and oral communication skills.
• Strong ability to prioritize.
• Strong attention to details.
• Ability to follow through while having strong time management.