<h3>Job Description</h3>
Job DescriptionJob Title: Service Desk AnalystJob Location: Detroit, MI (Hybrid)Job Type: Contract Job Description/ Requirements:
<ul>
<li>ITIL certification preferred.</li>
<li>Additional Service Center responsibilities duties as required.</li>
<li>CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.</li>
<li>Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.</li>
<li>Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.</li>
<li>3+ Years of experience required.</li>
</ul>
 Interested candidates can send their updated resumes at <a href="mailto:jobs@global-itech.com" target="_blank">jobs@global-itech.com</a> Job Posted by ApplicantPro