Technical Support/AV Technician - Onsite Job

Published: 6/14/2022

Technology

Job Description

BCforward is currently seeking a highly motivated Technical Support/AV Technician - Onsite Job opportunity for Westlake, OH 44145..!!

Job Title: Technical Support/AV Technician - Onsite Job

Location: Westlake, OH 44145

Duration: Contract - 6 months

Pay Range: $20.39/hr - $26.69/hr (W2)

Job Description

We are seeking a Field Technical Support Consultant II to join our team. The ideal candidate will have strong experience in video conferencing, Audio-Visual support, and IT systems and a proven ability to deliver hands-on customer support, install and troubleshoot video endpoints, and resolve incidents efficiently.

Responsibilities:

Provide Level 1 technical support to end users.
Support end users with training for self-scheduling conferences.
Assist customers in scheduling and launching video conference calls.
Open incident tickets and maintain incident management and CMDB systems.
Provide onsite support for video MACD requests, including installing and removing equipment.
Report and provide updates on Poly video product issues to the Poly Cloud and Managed Services team.
Support resolution of non-Poly issues including 3rd party appliances and peripherals.
Update and maintain customer video environment documentation and process documentation.
Perform required testing and recovery after network breaches affecting managed video services.
Validate end-to-end service functionality after installation activities.
De-install and dispose of displaced hardware or assets per customer policies.

Required Skills & Qualifications:

Associate degree or equivalent experience preferred.
2 years of video conferencing experience supporting AV and/or IT systems, including Poly and 3rd party devices.
1 year of working knowledge of H.320, H.323, and SIP protocols.
Experience installing and troubleshooting Poly, Cisco, Logitech, Neat, or similar endpoints.
Experience with ticketing and incident management systems.
Experience troubleshooting computers and networking systems.
Strong organization, attention to detail, and ability to work with minimal supervision.
Excellent verbal and written communication skills with ability to train users.
2 years of hands-on, customer-facing service experience with strong professionalism.
Understanding of TCP/IP, cabling, and LAN troubleshooting.

Preferred Skills:

Knowledge of Zoom or Microsoft Teams conferencing.
Experience with MACD workflows and CMDB maintenance.

\nCompany Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.