Senior Systems Engineer / TAM (MSP)
Job Description
Senior Systems Engineer / Technical Account Manager (MSP)
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Location: College Park, MD Area | Hybrid
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Salary: $80,000–$95,000 + Performance Bonuses
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Employment: Full-Time, Direct Hire
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About the Opportunity
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We are seeking an experienced Senior Systems Engineer / Technical Account Manager to join a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore–Washington, DC region.
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This is an excellent opportunity for a technically strong IT professional who has progressed through the MSP ranks and is ready to transition into a more strategic, client-facing position without stepping away from technology.
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This is not a traditional help desk or sales-focused account management role.
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You'll serve as a trusted technical advisor for an assigned group of approximately 15 clients, developing a deep understanding of their infrastructure, identifying areas for improvement, and helping guide long-term technology decisions.
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You'll work closely with engineering, project teams, leadership, and vCIOs to ensure clients receive proactive, strategic IT support.
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What You'll Be Doing
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- Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients.
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- Perform infrastructure assessments, technical discovery, and client environment reviews.
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- Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health.
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- Identify technical gaps, risks, and opportunities for modernization.
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- Maintain detailed documentation of client environments, configurations, and infrastructure.
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- Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations.
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- Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions.
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- Participate in client meetings, technical discussions, and infrastructure planning.
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- Help establish and maintain technical standards across client environments.
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- Provide occasional hands-on technical assistance and escalated troubleshooting when needed.
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What We're Looking For
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- Previous MSP experience required
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- Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background.
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- Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP.
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- Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams.
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- Working knowledge of Azure and hybrid cloud environments.
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- Familiarity with Microsoft Intune and endpoint management.
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- Experience supporting both on-premises and cloud infrastructure.
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- Ability to assess complex technical environments and recommend practical improvements.
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- Strong documentation, communication, and client-facing skills.
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- Comfortable working independently and collaborating with senior engineering teams.
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Additional Experience That Stands Out
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- Technical Account Manager (TAM), vCIO, or Project Engineer experience.
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- MSP client onboarding and technical discovery.
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- Infrastructure assessments and technology lifecycle planning.
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- Familiarity with CIS or NIST security frameworks.
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- Experience presenting technical recommendations to business stakeholders.
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Compensation & Benefits
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- Base Salary:** $80,000–$95,000
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- Biannual performance-based bonuses.
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- 100% employer-paid medical, dental, and vision coverage.**
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- 401(k) with company match.
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- Generous paid time off.
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- Paid certification opportunities and certification reimbursement.
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- Professional development and structured performance goals.
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- Hybrid schedule with partial work-from-home flexibility.
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- Established MSP with a collaborative, employee-focused culture.
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- Opportunity to transition from reactive engineering into strategic technical consulting.
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