<h3>Job Description</h3>
Job Description Title: IT TechnicianLocation:Cameron, Louisiana - Onsite - Relocation support will be provided. Responsibilities:
<ul>
<li>Provide insightful advice and hands-on technical support to employees</li>
<li>Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again</li>
<li>Triage requests accordingly to our 3rd party IT provider</li>
<li>Teach and train employees on new applications or hardware as requested</li>
<li>Provide support for on-boarding and off-boarding new and departing employees</li>
</ul>
 Qualifications:
<ul>
<li>2 years of experience as a help desk support technician in a macOS environment (Ideally, you have been a Genius at an Apple Store)</li>
<li>Certification in Apple products and devices preferred</li>
<li>Must be willing to work 7 days on / 7 days off shift work (3:00am – 3:00pm or 3:00pm – 3:00am shift)</li>
<li>Strong problem-solving skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Success in team environments, demonstrating shared responsibility and accountability with other team members</li>
<li>Comprehensive understanding of operating systems, including macOS and Windows</li>
</ul>