Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Gilbert, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service in a detail-oriented services environment. The role focuses on supporting Microsoft Windows systems, handling service desk requests, and maintaining a smooth desktop experience across the organization.
Responsibilities:
• Provide frontline technical assistance for desktop, laptop, and workstation issues, ensuring users receive timely and effective support.
• Diagnose and resolve common Microsoft Windows 10 and related system problems through hands-on troubleshooting and remote support.
• Manage incoming service desk tickets, document resolutions clearly, and follow through to closure within expected response times.
• Support user account administration tasks in Active Directory, including access updates, password assistance, and basic account maintenance.
• Install, configure, and maintain desktop software and standard business applications used by employees.
• Escalate more complex technical problems when needed while keeping users informed of progress and next steps.
• Perform routine system checks and assist with workstation setup, replacement, and general endpoint support activities.• Experience providing help desk or desktop support in a business environment.
• Working knowledge of Active Directory for basic user and account administration tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 environments.
• Ability to troubleshoot common hardware, software, login, and connectivity issues efficiently.
• Familiarity with service desk ticketing practices and accurate support documentation.
• Strong communication skills with the ability to assist users in a clear, detail-oriented manner.