ServiceNow Sr. Developer/Technical Consultant ITSM / ITAM / ITOM / CSM / FSM
Job Description
Job Description
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• ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
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• ServiceNow Certified System Administrator (CSA)
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• ServiceNow Certified Application Developer (CAD)
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• ServiceNow Certified Implementation Specialist (CIS) for 1 module or more
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ServiceNow CSA, CAD certifications
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Roles & Responsibilities
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• Experience as a Technical Lead
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• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
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• Understanding customer business requirements and convert to functional requirements
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• Responsible for reviewing requirements for accurate estimation
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• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
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• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
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• Review, and do proactive analyse and resolve application issues as needed
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• Mentor and share technical knowledge/guidance to team
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• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
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• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
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• Should possess good knowledge in Agile/Scrum methodology Behavioural competency
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• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
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• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
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• Excellent team management skills to manage the project team and members
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• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
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Good to have
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• Experience in ServiceNow custom application design and development
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• Evaluate the tool stability and performance and provide recommendations
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• Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, SPM, Etc..)
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• Preferred to have ServiceNow Implementation Specialist certification
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• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders.