Job Description
Job Description
JOB TITLE: IT TECHNICIAN
DEPARTMENT: IT
REPORTS TO: SENIOR IT & SYSTEMS MANAGER
CLASSIFICATION: EXEMPT
LOCATION: HOLLYWOOD, MD
STATUS: FULL TIME
JOB SUMMARY:
We are seeking a motivated and detail-oriented IT Specialist to join our team. This entry-level role is ideal for someone looking to grow their career in IT while supporting day-to-day operations and assisting the IT Manager. The successful candidate will provide technical support for workstation setup, maintenance, and troubleshooting across the organization
DUTIES/RESPONSIBILITIES:
- Assist with the setup, configuration, and deployment of workstations, laptops, and peripheral devices.
- Provide first-level technical support to end users, resolving hardware, software, and connectivity issues.
- Troubleshoot and escalate complex issues to the IT Manager or appropriate support channels.
- Maintain inventory of IT equipment and ensure proper documentation of assets.
- Support onboarding and offboarding processes by preparing and recovering IT equipment.
- Perform routine maintenance tasks such as software updates, antivirus checks, and system backups.
- Collaborate with the IT Manager on infrastructure projects and system upgrades.
- Ensure compliance with company IT policies and security protocols.
- Provide support for conference room technology and remote access tools.
- Perform other duties as are necessary and/or required.