Director IT Services & Operations - Remote
Job Description
Job Description
WHO WE ARE:
How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?
NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving.
We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.
What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect.
A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.
THE OPPORTUNITY:
We are seeking a strategic, service-oriented Director of IT Services and Operations to lead enterprise IT support and service delivery across a growing, multi-site organization. This role is responsible for managing end-user computing, IT service desk operations, enterprise IT platforms, vendor relationships, and performance of managed service providers (MSPs).
The Director will play a critical role in driving operational excellence, enhancing end-user experience, optimizing licensing and vendor spend, and ensuring scalable, consistent IT support across a diverse enterprise environment. This role does not include responsibility for network infrastructure, cybersecurity, or voice systems, which are managed separately. This is a remote position.
RESPONSIBILITIES:
IT Operations & Service Delivery
- Lead and manage IT operations functions including:
- End-user support and service desk operations
- Endpoint management (laptops, desktops, mobile devices)
- Collaboration and productivity platforms (e.g., Microsoft 365, Teams, Zoom)
- IT asset lifecycle management (procurement, deployment, retirement)
- Device imaging, software deployment, and patching
- Develop and maintain standard operating procedures and escalation workflows
- Define, track, and report on service performance using SLAs and KPIs
- Champion continuous improvement and user satisfaction across IT services
Vendor and MSP Oversight
- Manage strategic vendor relationships and contracts for IT services, hardware, and software
- Lead oversight and governance of MSPs, ensuring SLA compliance and performance accountability
- Conduct regular vendor scorecard reviews and quarterly business reviews
- Monitor license utilization and eliminate underused or redundant services
Cost Optimization & Efficiency
- Identify cost-saving opportunities across enterprise IT platforms and support models
- Partner with Finance and Procurement to manage IT budgets and forecasting
- Track operational metrics such as cost-per-ticket, license usage rates, and endpoint efficiency
Integration & Scalability
- Support IT readiness for organizational growth, new sites, and M&A integrations
- Standardize IT service delivery across business units and geographies
- Ensure new employees receive consistent, efficient technology onboarding experiences
KEY QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s degree a plus)
- 8+ years of progressive IT experience, including 3+ years in a leadership role managing IT operations or service delivery
- Proven experience managing third-party vendors and MSPs in a service-driven environment
- Solid understanding of enterprise IT tools (e.g., Microsoft 365, asset management, collaboration platforms)
- Familiarity with ITIL principles and ITSM tools (e.g., ManageEngine, ServiceNow, or equivalent)
- Strong leadership, project management, and interpersonal skills
- Experience in multi-site or distributed organizations, ideally with exposure to acquisitions or integrations
WORK ENVIROMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL REQUIREMENTS:
None.