Job Description
Job Description
Primary Responsibilities
Software Packaging and Deployment
• Support and maintain over 100+ software applications deployed on IV&V workstations and VDI.
• Create, modify, and optimize MSI packages and MST transforms from vendor setups or legacy
installations.
• Convert standard .exe setups or legacy installations into clean, silent-install MSI packages using
capture tools such as Repackager.
• Develop custom actions using PowerShell and VBScript to handle complex configurations and
registry adjustments during installation.
• Debug installation errors, analyze log files, resolve file/registry conflicts, and test packages on
clean virtual machines.
• Edit and validate MSI databases at the table level using tools like AdminStudio to eliminate
Internal Consistency Errors (ICEs).
KACE SMA Administration
• Oversee the day-to-day operations, updates, and maintenance of the virtual and physical KACE
SMA appliances.
• Manage the deployment, troubleshooting, and lifecycle of the KACE Agent across IV&V
network-connected devices.
• Package, test, and remotely deploy applications and scripts (KScripts, PowerShell, VBScript, or
Shell); design execution logic involving "Verify" and "Remediation" parameters to automatically
resolve endpoint compliance issues.
• Implement discovery scans to inventory all hardware, network peripherals, and software assets;
leverage the software catalog to track application usage, reconcile software licenses, and
generate compliance audits.
• Build and manage Smart Labels using advanced filtering and LDAP queries to target specific
user groups, offices, or device types for updates.
• Design custom SQL and wizard-generated reports to present hardware lifecycles, patch levels,
and software compliance metrics.
• Configure, maintain, and optimize the built-in KACE Service Desk ticketing workflows, queues,
and knowledge bases.
BigFix Administration
• Maintain the BigFix architecture, including core servers, relays, and database components.
• Monitor system health and optimize relay hierarchies for efficient bandwidth utilization.
• Troubleshoot agent connectivity and promptly resolve deployment failures.
• Develop and test Fixlets and tasks for custom software deployments.
• Manage third-party application updates to minimize security vulnerabilities.
• Generate comprehensive compliance reports for leadership and audit teams.
SharePoint and Workflow Administration
• Manage the IT Services SharePoint site, document libraries, lists, metadata columns, and unique
item-level permissions.
• Manage Power Automate workflows for internal IT processes.
• Connect SharePoint and Power Automate with Power Apps and external REST APIs.
• Monitor flow run histories and resolve integration errors.
Compliance and Reporting
• Monitor NASA Security Operations Center (SOC) Mitigation Action Requirement (MAR)
announcements and mitigate vulnerabilities as mandated by the Agency.
• Perform daily system and patch compliance checks to ensure IV&V systems are up to date on
critical security patches.
• Attend bi-weekly CSET BigFix meetings to stay briefed on upcoming changes.
Basic Qualifications
• 5+ years of dedicated experience in Windows application packaging and software
distribution.
• Proficiency with Flexera AdminStudio.
• 3+ Experience of PowerShell and VBScript.
• 3+ years of experience in web application development and maintenance.
• 3+ years of experience creating and maintaining Power Automate workflows.
• Deep administrative understanding of Windows Server/Client platforms, Active
Directory/GPOs, and core network configurations (DHCP, DNS, TCP/IP).
• Highly proficient in writing scripts using PowerShell, VBScript, or Bash to support custom
KScripts within KACE.
• 3+ years of direct, hands-on administration experience working within the Quest KACE
SMA (K1000) Administrator Console, alongside experience in BigFix administration.
• Strong analytical problem-solving skills, excellent cross-departmental communication, and
a disciplined approach to Change Management.
• Proficient in writing custom Relevance queries for targeting and filtering.
• Experienced in creating BigFix Action Scripts for automation and configuration.
• Basic knowledge of MS SQL Server administration related to BigFix.
• Proven ability to manage and prioritize individual and team workloads independently.
• Ability to effectively communicate and collaborate across all organizational levels.
• Excellent customer service, oral communication, and written communication skills.
Preferred Qualifications
• Advanced expertise utilizing AdminStudio for complex application packaging.
• Hands-on experience optimizing Quest KACE SMA and HCL BigFix environments at an
enterprise level.
• Proven track record of troubleshooting intricate application errors within legacy and modern
Windows environments.
• Hands-on experience configuring SharePoint Online and Microsoft Power Automate
• Excellent technical documentation skills.