Job Description
Job Description
Key Responsibilities:
- Manage and maintain all the infrastructure technology of the company, including servers, networks and company hardware.
- Install, maintain, provide technical support, and train end-users on hardware and software.
- Provide high-quality customer service to our internal and external customers.
- Manage and support enterprise software, including the ERP system, HRIS, CRM and other business-critical software applications.
- Administer, configure, support, and maintain enterprise systems and applications such as backup appliances, operating systems, email, phone systems, Active Directory, Remote Desktop, DNS, DHCP, VOIP, etc.
- Assist with determining project scope, identifying needs, researching and choosing solutions, engaging stakeholders, creating timelines, tracking dependencies, and providing stakeholder training/education.
- Monitor system performance and troubleshoot issues to minimize downtime
- Implement and maintain cybersecurity measures, including firewalls and endpoint protection
- Manage data backups, disaster recovery planning, and system documentation
- Ensure compliance with IT policies and industry best practices
- Other responsibilities as the business requires.
Qualifications:
- Associate’s degree in information technology, Computer Science, or a related field (or equivalent experience)
- 2+ years of experience in systems administration, IT support, or business system management
- 2+ years of experience with ERP systems and database management
- Experience supporting IT in a manufacturing environment preferred.
- Experience with Microsoft 365, Active Directory, and cybersecurity best practices
- Familiar with TCP/IP network fundamentals
- Excellent organizational skills, attention to detail and time management (including the ability to meet deadlines)
- Strong interpersonal skills and excellent communication skills
- Previous experience managing technology projects
- Experience with networking, virtualization, Windows Server, and cloud technologies
- Strong troubleshooting and problem-solving skills
- Ability to manage and prioritize multiple projects and work independently
- Experience with DELMIAWorks ERP preferred