Job Description
Job Description
Position: Technology Support Specialist
GTN is searching for a great Technology Support Specialist II to join our team! Every day you’ll get the opportunity to support internal GTN staff with their IT needs while managing the overall health and security of our technology environment.
Who is GTN? We are a professional services firm that specializes in providing mobility tax services to corporate programs and individual clients. At GTN, we foster an entrepreneurial, fun environment that is balanced, respectful, encouraging, and flexible; your ongoing development is a top priority and one of our core values.
You will work full-time with flexibility options that ensure you have balance with your personal life. We have a great office in Maple Grove, MN, and remote work options available. This is a hybrid position that will require you to work in the office when needed while also enabling you to work from home as well.
Is this you?
- GTN’s Core Values are your core values -- Play well with others, Possess a humble spirit, Be passionate, Seek growth, and Own it
- You enjoy supporting employees with their IT needs and assisting with IT vendor relationships and services
- You want to manage the installation of new business hardware, software, or updates to existing business applications and participate in the evaluation and review of new technologies and solutions to drive GTN forward
- You are excited to take part in supporting and managing both cloud and internal infrastructure and services
- You are passionate about the overall health and security of the technology environment
- You can manage the day-to-day operational activities within the GTN technology environment and assist with troubleshooting a variety of issues using a ticketing system
- You can create well written and easy to follow Knowledge Base Articles for both technical support situations and client use
- You have at least 3 years of technical support experience
- You can demonstrate your experience with or knowledge of Microsoft Windows Desktop and Server Operating Systems, Active Directory, Azure Services, MEM/Intune, Microsoft Office, Microsoft Admin Centers, M365 Exchange, Networking, and security tools
- You’re proud of your 2-year degree or equivalent experience and use your knowledge every day
If this sounds like you, let’s talk!
Many companies can offer a great compensation package, good benefits, and a professional work environment with opportunities to grow. At GTN, we do this and more through recognizing your contributions to GTN’s success, encouraging you to remain balanced in your personal and professional life, encouraging open and honest communication and feedback, and providing opportunities so you may go as far as you want to within the firm. We think this is just the right way to do business.
Check out Glassdoor to hear what our employees are saying about working at GTN.
At GTN, you will enjoy a comprehensive benefits package designed to promote financial security, health, and work-life balance. Eligible employees receive a generous PTO plan, paid volunteer time, 401k with company match, competitive medical, dental and vision benefits, remote work options, and flexible work hours including increased flexibility during summer months.
Find out why you would love working at GTN by learning more about our company culture and the rewards of working with us at https://www.gtn.com/careers.
A reasonable estimate of the compensation range is $31.00 - $36.00 per hour. Actual compensation is determined by a wide range of factors including, but not limited to, relevant experience, qualifications, certifications and licensures, skills, and geographic location.
GTN is an equal opportunity employer M/F/D/V