Job Description
We are partnered with a company that is looking for a Field Help Desk Analyst to join their team. The Field Sales Help Desk Analyst serves as the primary technical and operational support resource for the field sales organization, including Sales Representatives, Key Account Managers, and Regional Sales Directors. This individual is responsible for diagnosing, troubleshooting, and resolving technical, system, and data-related issues to ensure seamless day-to-day field operations.
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Responsibilities:
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- Serve as the primary point of contact for sales representatives regarding enrollment, shipment, tracking, and incentive compensation inquiries.
- Investigate and resolve data discrepancies related to account assignments, territory alignment, sales crediting, and reporting.
- Validate reported issues against territory mapping, crediting guidelines, and sales data before escalating to the appropriate internal teams.
- Troubleshoot hardware and software issues involving laptops, tablets, mobile devices, connectivity, system access, and application performance.
- Assist field personnel with CRM platforms, such as Veeva CRM, account management tools, and sales performance dashboards.
- Manage user accounts, system access, role-based permissions, and profile configurations for new hires, internal transfers, and departing employees.
- Partner with internal stakeholders to investigate issues, improve system functionality, and maintain accurate commercial data.
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Qualifications:
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- Bachelor’s degree is required.
- 2–4 years of help desk, technical support, or commercial operations experience.
- Experience in the Biotech, Pharma, CRO, or Hosptial/Healthcare industries required.
- Hands-on experience supporting Veeva CRM, Salesforce, Tableau, etc.
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