Job Description
Top Tier Investment Bank is seeking a Support Desk Team Lead for a fulltime, permanent position in NYC. The role requires working on-site four days per week in midtown Manhattan.
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You will lead and mentor a team of four to six IT Support Analysts responsible for providing white glove support to C-Suite executives as well as supporting all company users.
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Your team is responsible for Level I and Level II support issues as well as project work such as prepping laptops for new hires.
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Must be hands on and willing to roll up your sleeves and provide top notch support as well as performing team lead functions. You and your team will:
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- Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices. Support Microsoft 365 and Windows 365.
- Coordinate moves, adds, and changes. Manage and audit hardware and software inventory.
- Support conference rooms, video conferencing, and VoIP, including high-profile meetings.
- Train users and give technical guidance.
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Requirements include:
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- 8+ years in IT support, including 2+ in a lead or senior role.
- Proven ability to lead and mentor a team in a fast-paced setting.
- Experience providing white-glove support to C-suite and senior executives.
- Strong knowledge of Windows, Microsoft 365, hybrid Active Directory (on-premises and Entra ID), Intune, and Windows Autopilot.
- Experience with software deployment and patch management.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security.
- Working knowledge of PowerShell and a passion for automation.
- Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user view.
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