Job Description
Job Description
This is a remote position.
McBride Consulting is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high-quality releases, verifying that call center agent workflows, case management features, and system integrations operate smoothly without disrupting live operations.
Day-to-Day Responsibilities
- Develop detailed SIT scenarios, test conditions, and execution scripts aligned with user stories and call center requirements.
- Co-create comprehensive E2E test scenarios in collaboration with functional leads and business analysts.
- Execute test scripts covering Salesforce functional, integration, and user-interface steps.
- Manage and log all test cases, execution results, and defect tracking directly within Copado.
- Document and re-test defect fixes in close coordination with the development team prior to release deployments.
- Provide clear test execution summary results and coverage metrics to support deployment readiness.
Requirements
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- Experience: Minimum of 1 year of dedicated QA/testing experience on IT consulting projects, with direct experience testing Salesforce applications.
- Testing Expertise: Proven track record of creating, managing, and executing System Integration Testing (SIT) and End-to-End (E2E) testing scenarios.
- Domain Context: Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent UI) is strongly preferred.
- Process & Tooling: Hands-on experience using Copado to track, document, and execute test artifacts (test scripts, test suites, and result logs) embedded within the Salesforce deployment lifecycle.
- Experience: Minimum of 1 year of dedicated QA/testing experience on IT consulting projects, with direct experience testing Salesforce applications.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance