Job Description
Job Description
Job Title: Desktop Support
Location: Bothell, WA
Duration: 12 months (Contract to hire)
Pay Range: $24/hr $24/hr (W2)
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Desktop Support professional to join our dynamic team. The ideal candidate will have strong experience in field support, hardware and software installation, troubleshooting, and asset management and a proven ability to resolve complex customer issues, maintain high system uptime, and deliver quality on-site support.
Responsibilities:
- Investigate and resolve complex installation and maintenance issues of significance.
- Provide on-site field support for installation, service, and repair of systems and equipment, verifying operational quality.
- Resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
- Instruct customers in operation and maintenance of systems and equipment.
- Refer issues to appropriate personnel for follow up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Analyze and prepare reports on system problem trends and issues.
Required Skills & Qualifications:
- 5+ years of field support experience with ticket and asset management.
- Strong hardware and software installation, support, and troubleshooting across Windows XP, 10, and 11.
- Mac OS and iOS support proficiency.
- Network printer support including configuration, consumable swaps, and moves.
- Experience with Active Directory, Microsoft Office, phone security, and O365.
- Networking troubleshooting and support, including VPN connectivity and security.
- Configure new PCs and notebooks via imaging, SCCM, and standalone methods.
- Provide remote installation and support for software and hardware.
- Knowledge of basic networking concepts and hands and eyes support.
- Ability to lift and carry up to 40 lbs.
Preferred Skills:
- High school diploma or GED.
- Lenovo or other vendor certifications.
- CompTIA A+, Network+, or Security+.
- Apple training.