Job Description
Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point • Regularly add to knowledge base, by documenting and sharing solutions • Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads • Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment) • Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs • 3-5 years or more providing end-user technical support preferred • A+ Certification preferred • Detailed knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs • Microsoft Office suite