Job Description
Job Description
Assistant Technical Manager
We're looking for a motivated and experienced Assistant Technical Manager to join our growing team. In this role, you'll take on many of the same duties as our Computer Technicians-handling system repairs, troubleshooting, and customer support-but with added responsibilities to support team leadership and operations. This is a hands-on position requiring technical expertise and prior experience leading a team in a fast-paced environment.
WHAT YOU'LL DO:
- Perform basic to moderately complex troubleshooting and repair tasks for desktops, laptops, tablets, printers, and more.
- Provide remote and in-person technical support to customers via phone, email, and other platforms.
- Assist customers with hardware and software issues, including installation, printing, and OS-related challenges (primarily Windows-based).
- Process and service all systems and malfunctioning components sent in for repair.
- Work closely with other team members and management to ensure service goals and quality standards are met.
- Support the Technical Manager in leading, mentoring, and motivating the technician team to meet performance and quality benchmarks.
WHAT SKILLS ARE NEEDED:
- Proven experience leading or managing a technical support or repair team (supervisory or managerial experience is required).
- Strong customer service background (2–3 years minimum).
- Solid troubleshooting and diagnostic skills for hardware and software issues.
- Ability to confidently communicate with clients in a professional manner.
- In-depth understanding of Windows operating systems and related software.
- Experience with current PC hardware, system builds, and repairs.
- Strong organizational and time management skills.
ATTRIBUTES WE'RE LOOKING FOR:
- Leadership mindset and a passion for mentoring others.
- Self-driven with the ability to stay on task with minimal supervision.
- Goal-oriented and performance-driven.
- Excellent work ethic and follow-through.
- Willingness to learn from others and share knowledge.
- Clear communicator, both verbally and in writing.
- Able to handle stress, multitask, and adapt quickly.
WHAT WE OFFER:
- Guaranteed base pay plus performance-based bonuses.
- Growth and advancement opportunities into full management roles
- Positive, high-energy workplace culture
- Medical, dental, and vision insurance eligibility after 2 months
- And more perks you'll love
A FEW NECESSARY REQUIREMENTS:
- High school diploma or equivalent
- Hardware troubleshooting and PC repair experience required
- Reliable transportation
- Must be 18 or older
- Local applicants only
Job Posted by ApplicantPro