Sr. Alvaria Dialer Technical System Administrator

Job Description

Job Description

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Skill: Sr. Alvaria Dialer Technical System Administrator

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Must Have Technical/Functional Skills

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• 8+ years of experience with call center outbound dialer technologies.

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• Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.

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• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.

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• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.

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• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.

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• Strong analytical and problem-solving skills, particularly in outbound dialer environments.

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• Experience with contact center platforms (Avaya, Verint, NICE, Aspect).

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• 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.

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• 2+ years PostgreSQL and transact psql experience.

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• Experience with ServiceNow, Archer, and Postgres databases.

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• Experience with CyberArk preferred.

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• Strong communication skills with the ability to lead discussions and host meetings.

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• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.

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• Working knowledge of Windows Server and Microsoft Internet Information Services.

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• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

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Roles & Responsibilities:

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• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.

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• Make recommendations to improve call statistics and operational performance

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• Partner with Run-the-Bank teams to resolve production issues.

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• Utilize advanced SQL to support forecasting, modeling, and performance optimization.

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• Identify and communicate opportunities to improve service levels; recommend and drive solutions.

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• Support business continuity events and provide after-hours and weekend support for releases and production changes.

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• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.

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• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.

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• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.

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• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.

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