Job Description
Job Description
ABOUT RIMERE
Rimere is a deep technology company developing plasma-based systems to reform base materials into higher value materials made from the same base elements. Our current focus is reforming natural gas into graphene and other high value carbon nanomaterials along with hydrogen. Rimere is entering an active phase of commercial market development, partner engagement, and proving scale.
THE OPPORTUNITY
Rimere is hiring an on-site IT Support Technician to keep company computers, servers and network running day to day. The role reports to senior technical leadership and serves as the hands-on presence in the office and lab.
RESPONSIBILITIES
End-User and Device Support
- Set up, configure, update and repair company laptops, desktops and related peripherals
- Respond to day-to-day support requests and log each one through to resolution
- Handle onboarding and offboarding of accounts, devices and access for new hires and departures
- Maintain the hardware and software asset inventory & related documentation
Servers and Network
- Serve as on-site hands for server maintenance, including hardware checks, replacements, restarts, and power and UPS checks
- Monitor system alerts and escalate issues to the senior technical lead
- Run and verify backups, and perform test restores on a set schedule
- Apply operating system and software updates under the direction of the senior technical lead
- Support the office network, including switches, firewall, Wi-Fi and internet provider coordination
Accounts, Security and Licenses
- Administer user accounts, permissions, multi-factor authentication and password resets
- Maintain endpoint protection and baseline security settings across company devices
- Track software licenses and renewals
Lab and Operations Systems
- Support computers connected to lab instruments, following the change controls set by the technical team
Documentation and Vendors
- Document system configurations, procedures and recurring fixes
- Coordinate with IT vendors and hardware suppliers on quotes, orders and service
QUALIFICATIONS
Required
- One to three years of experience in help desk, desktop support or IT technician work
- Working knowledge of Linux, Windows and macOS, and of Microsoft 365 or similar cloud administration tools
- Networking fundamentals, including TCP/IP, DNS, DHCP, and basic switching and Wi-Fi
- Comfortable handling physical hardware, including server and network & laboratory equipment
- Reliable and organized, with the ability to work from remote instructions under limited supervision
Preferred
- CompTIA A+, Network+ or Security+ certification
- Exposure to Windows Server or Linux, virtualization and backup tools
- Experience in a research, laboratory or manufacturing environment
COMPENSATION
Base Pay
$55,000 – $70,000 per year
Benefits
Rimere offers a benefits package that includes health insurance, paid time off, and standard federal and state leave programs. Specific benefit details are provided during the offer process.
Location
Lafayette, Colorado. On-site position; requires physical access to company servers, network equipment and lab computers. Schedule: full-time, in-office.
HOW TO APPLY
Interested candidates should submit a resume and a brief note on relevant experience.
Applications are accepted on a rolling basis until the role is filled.
Candidates must be authorized to work in the United States.
Rimere is an equal opportunity employer.