Job Description
Job Description
vTech Solution Inc is hiring a Network Technician at Columbia, SC
About us: https://www.vtechsolution.com/
Job Duration : 6 months (with the possibility of extension)
Location : Columbia, SC
Mode of Work : Onsite Only
Interview : 1st round virtual, 2nd round onsite
Job Description:
The Network Support Specialist will be responsible for supporting and maintaining the client network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects
Daily duties / Responsibilities:
- Help Desk & Ticket Management
- Respond to and resolve help desk tickets related to:
- Respond to Wired and wireless network issues
- Network account onboarding and offboarding via custom scripts
- Infrastructure-related incidents
- • On-Call Support Rotation
- Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
- Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
- Infrastructure Projects
- Assist in network rollouts, upgrades, and cleanup efforts
- Participate in planning and execution of infrastructure improvements
- Support documentation and inventory of network assets
- Administrative & Technical Expertise
- Provide support for Microsoft administrative tasks, including:
- Entra ID (Azure AD) management
- Group policy and user provisioning
- Microsoft 365 administration
- Assist with server administration tasks, including:
- Basic Windows Server maintenance
- Monitoring and performance tuning
- Patch management and updates
Required Skills:
- 5 Years of experience with Microsoft Entra ID and general Microsoft administration
- 5 years of experience with Windows Server environments
- 10 years of experience in troubleshooting skills in networking (wired/wireless)
- 5+ years’ experience responding to help desk requests via ticketing system
- Ability to work independently and collaboratively in a team setting
- Excellent communication and documentation skills
Preferred skills:
- Experience with Deskpro ticketing system
- Experience with Active Directory, DNS, and Group Policy
- Experience with Ruckus/Brocade network switches
Required Education:
- Bachelor’s Degree. May sub for equivalent experience.
vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.
vTech Solution offers services such as:
- Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
- Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
- Infrastructure Managed Services: Creating resilient and secure infrastructure management.
- Professional Services: Providing expertise for mission-critical programs.
- Productivity and Communications: Ensuring secure and confident business connectivity from anywhere