IT Support Technician

Job Description

EXEMPTION STATUS: Exempt

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The Sports & Exhibition Authority (SEA) develops first class sports, entertainment, recreational, and convention venues to benefit Pittsburgh’s economy and improve quality of life.

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Position Summary: The IT Support Technician reports to the Director of Information Systems and is the primary point of contact for end-user technical support across SEA offices and partner operations at SEA properties, including the David L. Lawrence Convention Center (DLCC). This role provides hands-on support for desktops, servers, Microsoft 365, network equipment, and other SEA systems. The position combines help desk support with day-to-day systems administration to keep users productive and core systems running.

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DUTIES AND RESPONSIBILITIES:

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End-User Support

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• Provide help desk and on-site support to SEA staff and partner organizations, including the DLCC facilityoperator, DLCC Food and Beverage operator, parking operator, and other management companies at SEA properties.

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• Diagnose and resolve hardware, software, email, network, and account issues by phone or in person.

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• Train new and existing users on computers, Microsoft 365, network access, internet use, and telephone/voicemail systems.

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• Maintain records of support requests, problems, resolutions, and installation activity.

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• Refer major hardware or software failures to vendors or outside technicians when needed.

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• Desktop and Hardware Support

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• Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals.

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• Perform software installation, updates, and minor repairs according to established standards.

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• Assist with technology purchasing and deployment of new equipment.

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Systems Administration

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• Assist with administration of user accounts, permissions, and access to applications, shared resources, and systems.

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• Administer and support Microsoft 365 services used by SEA, including email, user access, and related productivity tools.

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• Support the daily operation of servers and related systems.

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• Administer and support network equipment, including switches and firewalls.

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• Support other SEA systems as assigned, including telephone systems and website-related tasks.

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• Monitor system performance and help maintain reliable day-to-day operation of SEA technology.

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• Read technical documentation, run diagnostics, and work with users and vendors to resolve issues.

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• Perform other duties as assigned.

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QUALIFYING REQUIREMENTS:

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• Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years).

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• At least one year of experience supporting PCs, servers, networks, and end users.

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• Experience with Microsoft 365 administration is preferred.

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• Experience with firewalls, switches, and server support is preferred.

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• Experience with Kaseya or other RMM is preferred.

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• Certifications are a plus.

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Knowledge, Skills, and Abilities

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• Working knowledge of Microsoft operating systems, Microsoft 365, and email systems.

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• Familiarity with desktop support, LAN/WAN environments, servers, and phone systems.

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• Strong troubleshooting, documentation, and customer service skills.

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• Ability to work independently and with users who have varying levels of technical experience.

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• Ability to work a flexible schedule, including occasional evenings and weekends.

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POSITION WORKING CONDITIONS/PHYSICAL DEMANDS: (Included but are not limited to)\n

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• Extensive sitting, focusing on and operating a personal computer for much of the day.

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• Walking through facilities to problem areas.

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• Ability to read printed words and numbers in printed form and on computer/terminal monitor.

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• Communicate by telephone for up to 30 minutes at a time on a daily basis.

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• Occasional lifting up to 50 lbs.

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WORKING ENVIRONMENT CONIDITONS:

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• Office environment.

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• Occasional travel to different local facilities.

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• 40 hours per week (occasional night/weekend support)

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• Must have own transportation (traveling between locations is required), including a valid driver’s license.

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RESIDENCY REQUIREMENT: Must live or be willing to relocate to Allegheny County.

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SALARY: $45,000-$55,000/year

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RESUMES CAN BE SENT TO hr@pgh-sea.com