Job Description
Position: Desktop Administrator
Location: Olathe, KS (Onsite)
Job Type: Fulltime
Strong experience in:
- Windows 10 / Windows 11 administration
- Microsoft Office / Microsoft 365
- Active Directory / Azure AD
- Endpoint management tools (SCCM / Intune)
- Basic networking (TCP/IP, DNS, DHCP)
- Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).
- Must Have Technical/Functional Skills
- 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
- Experience in Install/upgrade of windows 11 on Laptops and Desktops.
- Experience in resolving user issues related to OS and laptop/desktop hardware issues.
- Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
- Experience in diagnosing and troubleshooting users’ issues, including account setup, network configuration, software/application issues.
- Experience in performing OS installations, upgrades, patching, and driver updates.
- Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
- Experience in installation and configuration of hardware and software/applications.
- Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
- Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
- Coordinate with vendors for any hardware repairs and warranty services/issues.
- Familiarity with endpoint security tools—anti-virus, device encryption, Trend micro
- Work closely with other functional teams for escalated issues.
- Ensure SLA compliance for tickets, escalations, and service requests.
- Excellent communication and interpersonal skills.
- Ability to work well both independently and as part of a team.
- Customer-focused attitude and a desire to deliver high-quality support.