Help Desk Technician I (Entry-Level) Marlton, NJ
Technology
Job Description
Job Description
Help Desk Technician I (Entry-Level)
Type: Full Time Employment
Location: Marlton, NJ (onsite)
The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support.
Key Responsibilities
- Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
- Accurately log problems and resolutions in the ticketing system.
- Maintain and grow knowledge of products and services supported by the Help Desk team.
- Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
- Participate in the on-call rotation as scheduled.
- Complete assigned training and certification requirements.
- Perform other duties as assigned by the Help Desk Lead.
Required Skills & Qualifications
- Genuine interest in technology and eagerness to learn.
- Clear, friendly, and professional phone manner.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to manage multiple assignments with attention to detail.
- Hands-on experience with Microsoft Windows Desktop Operating Systems.
- Reliable transportation for on-site support.
- Ability to lift and move PC system components as needed.